Ep.36 - Building Trust With Clients and Your Team with Stephane Pelletier

Feb 25, 2020

On this episode, Brenda is joined by Stephane Pelletier, General Manager, Ottawa Marriott Hotel.

Brenda and Stephane discuss how Meeting & Conference business fits into the big picture of business at the hotel.

Discussed in this episode:

• Is Meeting & Conference business important?
• Stephane's journey to GM
  • Working in every department
• Over and above for every meeting
• The evolution of the Revenue Manager position
• RevPAR
• Meeting Architects - learning the heartbeat of the hotel

Key Learning: It is important to make a human-to-human connection when choosing your event space as Meeting Architects are in the business of bringing people together. 

 

➡️ The Meeting Architect Podcast is proudly brought to you by The Howes Group